Need Help?
FightBro serves both individual athletes and gyms. To keep things clear, our FAQs are categorized by customer type. Please select the section that applies to you.
for Retail customers
1. Can I change or cancel my order after placing it?
Yes, as long as your order has not shipped yet.
Please contact us as soon as possible at info@fightbro.com or via Instagram @myfightbro to request a change or cancellation.
Once an order has shipped, we’re unable to modify it.
2. When will my order ship, and how long does delivery take?
Orders for standard retail products typically leave our warehouse within 1–3 business days after the order is placed.
Shipping time usually takes 7–14 days, depending on your location and local carrier conditions.
3. How can I track my order?
You can track your order with your 4-digit order number and email address here.
4. My tracking hasn't updated, what does that mean?
If it has been less than 10 days since you placed your order, this usually means your package is in transit and awaiting pickup or tracking updates from the carrier.
Tracking delays are normal during international transit and will update once the shipment reaches the next checkpoint.
5. Do you ship internationally?
Yes. At checkout, you’ll see a list of available countries when entering your shipping address. If your country does not appear, please email us at info@fightbro.com with your address and the items you’re interested in, and we’ll assist you with a manual order.
6. Will there be customs or duties for international orders?
No. All retail orders are shipped with customs fees and duties included, unless communicated separately.
7. What is your return and refund policy?
For retail items, you may request a return within 10 days of delivery, provided the item is unused or arrived defective.
Please email us at info@fightbro.com with your order number and return/refund request.
For U.S. customers, returned items will be sent to a U.S. return address. A store credit voucher will be issued to compensate for return shipping costs.
8. Where can I find the size chart for clothing and gear?
You can find detailed size charts on each product page. If you're between sizes or unsure, feel free to contact us before ordering.
for Gym & Commercial Customers
1. How do I order gym or commercial equipment?
All large equipment (including heavy bags, floor mats, wall pads, boxing rings, MMA cages, cage walls, and bag mounts) is not available for direct online purchase.
Because shipping costs and specifications vary by order, all commercial equipment is quoted custom.
To get started, submit an inquiry on the relevant product page with:
- The product(s) you’re interested in
- Quantity and size specifications
- Your delivery location
Our team will review your request and follow up with a custom quote.
2. Do you offer bulk pricing for academies and gyms?
Yes. We offer bulk pricing for academies, gyms, and fight teams.
Please contact us with your requirements, quantities, and use case, and we’ll provide more details.
3. Do you offer private label or custom branding?
Yes. We specialize in custom and private-label equipment.
Nearly every item in our catalog is available for customization, but minimum order quantities (MOQ) apply to certain products such as gloves and apparel.
Contact us to discuss customization options and requirements.
4. What is the typical production and shipping timeline?
All large equipment and customized products and made-to-order, with typical production time of around 2-3 weeks.
Shipping time depends on your location and shipping terms, but for reference, Door-to-Door shipping to Europe and North America typically takes 6-8 weeks.
For a more precise estimate, please contact us with your order details.
5. Where is the equipment made and shipped from?
All commercial equipment and custom orders are produced and shipped directly from our own manufacturing facility in China.
We are not middlemen or resellers. We manage the entire process from production to shipping, ensuring quality control and consistent standards.
6. What payment terms do you offer?
For commercial orders over USD $2,000, we offer the following payment structure:
- 50% deposit to begin production
- 50% balance due after production is completed and approved
We will send photos of the completed order for confirmation before collecting the remaining balance and ship out your order.
Accepted payment methods include: Credit/Debit, Wire Transfer, and Venmo or Zelle (depending on order size).
Installment payments may also be available through Shop Pay, as offered on our website.
7. What is your refund, return, or cancellation policy for commercial orders?
Once production has begun, all commercial and custom orders are final.
Because equipment is made to order, refunds or returns are not available unless the issue falls under our warranty terms.
8. What warranty do you offer?
For Rings and Cages, we offer a 5-year warranty on metal components, and a 1-year warranty on all foam and leather components under normal use and storage. For punching bags, we offer a 1-year warranty under normal use and storage.
If a product arrives defective, is damaged during shipping, or fails under normal use within the warranty period, we will provide replacement parts at no cost or issue the appropriate refund.
9. How is commercial equipment shipped?
Commercial equipment is shipped via freight (LTL or full truck/container, depending on order size).
Equipment is securely packaged and shipped disassembled when applicable (rings, cages, mounts).
Clear, step-by-step assembly instructions will be included.
At this time, we do not offer installation services.
10. I’m a distributor, do you offer distributor pricing?
Yes. We offer distributor pricing for qualified partners.
Please contact us with your business information and intended order volume to get started.
I'm Opening a new gym!
1. Do you offer complete gym build-outs?
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2. Can you help me choose the right equipment for my space?
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3. Can you design my gym space for me?
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4. How do I get started?
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